Unified Communications

Every patient touchpoint, in one place

A built-in softphone plus SMS, email, direct mail and branded caller ID — so outreach happens inside the workflow, not across disconnected tools.

Communications built into the workflow

  • In-platform softphone with inbound accept, dialer, transfer and disposition
  • Calls modeled as routed tasks to Patient Support and Billing teams
  • Automated SMS, email and direct-mail journeys
  • Branded caller ID lifts answer rates and connectivity
  • Re-engages patients automatically when transmissions are missed
Omni-channel softphone — real v3 capture
The impact

More connected patients, less manual outreach

97%+Device connectivity
1Place for every touchpoint
4Channels: voice, SMS, email, mail
24/7Automated re-engagement
See it on your data

See unified communications in action

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