Why It’s Time to Redefine SAAS: From Software-as-A-Service to Service-and-A-Software

By Rhonda Bray 

Traditionally, health IT vendors have prioritized technology when creating products for practices and health systems. This approach is referred to as SAAS (or software-as-a-service). 

Rhythm’s approach is different—and we believe that’s one of the primary reasons our practice and health system partners experience such positive results

So how is Rhythm different? Rather than providing software-as-a-service, we provide service-and-a-software. We still refer to this as SAAS, but we don’t define it the same way. 

Here’s more about our unique approach, and why it leads to higher engagement, more connectivity, and more reimbursement for our partners. 

 

The Problem with Software-as-A-Service 

Time and again, the traditional SAAS approach has fallen short. This is because when health IT vendors prioritize software over service, they are missing critical elements that help maximize the benefits of the solution.  

Take EHRs, for example. After the Affordable Care Act was enacted in 2008, practices and health systems took advantage of new financial incentives to implement the technology. But even the most expensive and innovative EHRs created workflow, integration, and engagement challenges. 

Vendors failed to incorporate critical service-related elements and considerations when creating the technology, such as helping physicians adapt to the massive change EHRs brought to their daily routines and interactions with patients. 

To this day, EHRs continue to challenge practices and health systems, with a 2021 survey by Medical Economics finding that EHR usability is the fifth most challenging issue physicians will face this year.  

 

How Rhythm’s Approach is Different 

 

Many remote management solutions also suffer from taking the traditional SAAS approach of prioritizing technology over service. In a recent whitepaper, we explore why this approach is so problematic. And in fact, we believe it’s one of the top reasons that most practices and health systems engage only about half of their eligible patients in their remote monitoring programs.  

As noted, rather than prioritizing software-as-a-service, we prioritize service-and-a-software. This means we are committed to providing both superior technology and outstanding service to our practice and health system partners. To do that, we have a dedicated service team that focuses on tasks such as cultivating patient engagement, ensuring connectivity, and enhancing scheduling compliance. 

In addition, unlike many other remote management vendors, Rhythm was founded by registered nurses. That clinical experience, both within practices and as cardiac care nurses, provides us with a unique perspective that enables us to create highly streamlined and effective remote monitoring workflows and technology for practices and health systems. 

 

Key Advantages of Rhythm’s Approach 

Rhythm’s approach leads to highly effective remote monitoring programs (we typically double the average patient engagement enrollment and connectivity to over 90%), optimal reimbursement, and fewer remote monitoring burdens for the staff members and physicians at our partner practices and health systems. 

The following graphic illustrates how our service-and-a-software approach works: 

rhythm-service-graphic.png

To learn more about how we prioritize both service and technology, you can watch our latest video featuring our leadership team, read our new case study, or check out our recent whitepaper.

We’re excited to continue to redefine what SAAS means for remote health monitoring programs, and to help our practice and health system partners experience significant benefits as a result of those efforts.